Cancellation Policy & Refund Policy
Cancellation & refund information
Cancellation Policy
IFastNet.com (IFastNet LTD) believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Two different time limits apply, depending on whether you are cancelling a new order or stopping a service from renewing:
- Cancelling a new order. Cancellations will be considered only if the request is made within seven (7) days of placing an order. However, the cancellation request will not be entertained if the order has been communicated to the vendors/merchants and they have initiated the process of provisioning services.
- Stopping a service from renewing. Cancellation of a recurring service must be communicated to IFastNet a minimum of 14 (fourteen) days before the service is due for renewal. Failure to cancel before this period is acceptance of renewal of the service.
Refund Policy
When you buy our products or services, your purchase is covered by our 7-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will issue a full refund. We host thousands of satisfied customers worldwide and our support is second to none, which is why we can afford to back our services with this guarantee.
To request a refund, simply contact us with your purchase details within seven (7) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are processed within seven (7) days.
Beyond that seven (7) day period, payments for the remainder of a prepaid term are not refunded if you choose to discontinue the service mid-way through the term. For example, if you submit payment for twelve (12) months of service, service will be provided for twelve (12) months and will not be refunded if you choose to discontinue service mid-way through the term.
Refunds are not provided for services that have been delivered in full, such as installation services and provided knowledge base hosting services.
If a service is cancelled and a refund requested, the cost incurred of renewing or providing a free domain name (if one was included with the service being cancelled) will be deducted from the refund amount. This could sometimes lead to a negative value.
Where a payment is found to be fraudulent, any refund is subject to the terms and conditions of the payment provider used for the original transaction. Our current payment providers are listed on our Payment Methods page.
Domain name renewal / registration fees and costs are non-refundable.
This policy forms part of our Terms of Service and is reproduced at section 15 of those Terms.
